FAQs
Who is eligible to enter this program?
Installers (non Fujitsu account holders) who make a purchase from an eligible Dealer and install an eligible product to the end consumer from the 1st of March 2023.
What models are eligible for this rewards program?
To check the eligible models and the reward value for each product for this program please click here.
When can I sign-up/claim?
The program will open for registration and claims on the 1st of April 2023. However please note Participating Fujitsu Wholesalers will be able to claim for purchases and installations completed from 1st March 2023.
What do I need to register/ sign-up?
You will need your business details including Name, Address, ABN, and your ARCtick Licence Number and an image of the Licence.
How will I know my registration has been received?
Once registrations open on Saturday 1st April 2023 and we receive your registration, we will send you an automatic confirmation email. The next step of the process is to validate the details provided in your registration, please allow up to 2 business days for this process to be completed. Once your registration has been validated, you will receive a second confirmation email. Alternatively, we will notify you if we are unable to validate your registration. Once your registration is validated, you will be able to lodge your first reward claim.
How do I claim once my registration has been validated?
You will be sent an email with instructions to access the installer rapid rewards portal and request a unique login link to access your account. Once logged in you will be able to make your first rapid rewards claim.
Where do I find my indoor and outdoor model numbers and outdoor serial number?
Your outdoor model number and serial number can be obtained from the outdoor unit (usually located on the side or front of the outdoor unit). Please see the example below:
In this example:
- Outdoor model number is: AOTG09CMCA
- Outdoor serial number is: E063532
Your serial number will start with E, R or T and is always followed by 6 digits.
Your indoor model number can be obtained from your tax invoice. If not, please contact your supplier.
If your outdoor serial number is inaccessible, you can find this information on the box the unit came in.
Note: Without entering the indoor and outdoor model numbers as well as the outdoor serial number, the rewards claim cannot be processed.
How will I know my rewards claim has been received?
Once the Installer Rapid Reward Program portal opens on Saturday 1st April and we receive your rewards claim, your Claim ID will appear online, and we will send you an automatic confirmation email. The next step of the process is to validate the details provided in your claim, please allow up to 10 business days for this process to be completed. Once your claim is approved and processed, you will receive a second confirmation email. Alternatively, we will notify you if your claim has been rejected or if we require more information in order to validate your claim. Once you have lodged your claim, you are able to track the status of this claim in the installer rapid rewards portal.
What details need to appear on my tax invoice?
Copies of receipts / tax invoices are acceptable if they show a purchase from Participating Fujitsu Wholesalers with a $0 balance, along with your business name, contact details, date and place of purchase and the Eligible Product model number of the air conditioner/s purchased and paid for in full during the promotion purchase period.
Note: If you paid for your unit with cash, this must be clearly stated on the invoice. The unit must be paid for in full within the purchase period, with no outstanding balance.
What details need to appear on my proof of payment?
Proof of payment or transaction receipt (i.e., EFT receipt, bank statement, credit card slip) must clearly show full payment within the purchase period, i.e. amount paid equals the total amount charged for the unit being claimed on the invoice, as well as the claimant’s business name and the date of the payment.
Note: If you have purchased multiple units in different transactions for one install location you will need to include each individual transaction receipt.
How do I show that my invoice has been paid in full?
As per the terms and conditions, purchase is defined as fully paid for within the Promotional Purchase Period with zero balance owing. Receipts / tax invoices showing an amount outstanding will be rejected. You must provide a finalised merchant tax invoice, along with a valid proof of payment (2 separate documents).
What is the difference between my ‘tax invoice’ and ‘proof of payment’?
Your tax invoice is the branded store/business receipt you receive at the time of purchase.
Your proof of payment is your transaction record, e.g., bank statement, eftpos stub, cash receipt. You must provide both when you lodge your claim.
What details need to appear on my consumer install invoice?
Copies of receipts / tax invoices are acceptable if they show installation of an eligible product, along with your business name, date of installation and the consumers postcode.
NOTE: Consumer installation personal details except postcode must be blacked out.* Failure to black out customer personal details will deem the rewards claim automatically invalid.
*We do not have the right to collect and store consumers personal details (name, mobile, email, full address, or any other identifiable information), therefore such information must be removed before uploading a claim.
Can I add multiple install locations on one rewards claim?
No, each claim must be for one consumer address. You will need to create and submit a new claim for each address.
If I installed multiple units at one consumers address, can I bundle them in my claim?
Yes, the maximum number of Eligible Products that can be added on one claim is six units.
Can I use the same proof of purchase receipt for each install claim?
Yes, if you purchased multiple products from Participating Fujitsu Wholesalers and installed each product at different consumer addresses, you can use this receipt across claims. Each eligible product on the purchase receipt must match the eligible product on the consumer sale invoice.
Why do I need to enter an email address?
You must have a valid email address to be able to register as an installer.
You will utilise this email address and your ARCtick Licence number to log into the installer portal to lodge reward claims, check the status of your claims and cash out.
An email address is required to allow us to email you updates on the progress of your claim.
If you do not provide a valid email address that you are able to check regularly (including the junk folder, in case our emails have been incorrectly intercepted), you run the risk of missing out on important notifications regarding your rewards claim.
Why do I need to enter my mobile number?
Your digital Fujitsu reloadable Mastercard® will be delivered to you via SMS to the Australian mobile phone number submitted with your claim.
If your claim is marked ‘invalid’ and we do not hear back from you after sending an initial email requesting further information, we will then send you a follow-up SMS in relation to your invalid claim before the claim period closes, hence the reason we request your mobile number.
What is my Claim ID and what is it used for?
Your claim ID is a code unique to your rewards claim. This ID will appear on the screen after lodging your claim. It will also be emailed to you to keep for your records. It can also be used to check the status of your claim during the claim period.
What do I do if I have lost or forgotten my Claim ID?
If you have lost or forgotten your claim ID, you can find it in the confirmation email that was sent to you after you lodged your claim. Please be sure to check your junk folder. Alternatively, you can enter the mobile number you used to submit your claim here to get your claim ID resent.
Now that I’ve submitted a rewards claim, how can I check on its progress?
To check on the status of your claim, click here to request a unique log in code to access the installer rapid rewards portal.
How can I provide additional documentation that has been requested as my claim is currently invalid?
If your claim is marked ‘invalid’, we will send you an email requesting further information, please reply to this email and attach your documentation.
How long will it take to receive my Fujitsu reloadable Mastercard?
If your claim is approved you will be sent an email prompting you to log into the installer rapid rewards portal. You can either;
- Cash Out your claim straight away by selecting the approved claim and clicking “Cash Out Now”.
- If it is your first time “Cashing Out”, your digital Fujitsu reloadable Mastercard will be sent to you within 3 business days.
- If you already have a digital Fujitsu reloadable Mastercard, funds will be added to your card within 3 business days.
- Build your balance by waiting for future or existing claims to be approved, to then Cash Out multiple rewards to your Fujitsu reloadable Mastercard. You can continue to lodge new claims even after you have cashed out. Failure to Cash Out before the Final Cash Out Date, 31st July 2024, will result in the automatic cash out push at the end of the Final Cash Out Date for the balance of approved claims.
Please allow up to 10 business days for the initial rewards claim validation and approval process.
How many times can I Cash Out?
You can cash out at any time once your rewards claim has been approved. You can continue to lodge new claims even after you have cashed out.
How many Fujitsu Mastercard cards will I receive?
You will receive one digital reloadable card. If you have multiple approved claims, funds can be added to this card by cashing out your rewards in the installer rapid rewards portal.
I’ve just received my digital Fujitsu prepaid Mastercard by SMS? What do I need to know?
Your card must be activated prior to use and by the date specified in the SMS (within three (3) months).
How to activate your card:
- Click the link in the text message to download the ‘Vault Payments’ app and activate your card
- In the Vault Payments app, select ‘Redeem Card’ then enter your activation code and mobile number.
- When your card is displayed in the app, click “Add card to wallet” and follow the prompts.
- When using your card for purchases over $100, you may need to enter a PIN. Instructions on how to set up a PIN for your card are contained in the “Do I need to set a PIN on my card?" help centre article “
- Once activated, your card can be used until the expiry date shown on the card in the Mobile Pay app.
No extensions, credits or refunds will be given after the activation or expiry dates have passed.
Can my Fujitsu reloadable Mastercard be used overseas?
Your Fujitsu prepaid Mastercard can be used overseas and on overseas websites (at the discretion of the merchant). They incur a 2.99% transaction fee per transaction which is deducted from the card balance. Funds are converted from AUD into the purchasing currency at the best retail foreign exchange rate determined by Mastercard at the time of transaction.
Where do I find my PIN?
You can set up and manage your PIN in the Vault Payments app. For further details, refer to the “Do I need to set a PIN on my card?" help centre article.
What if I forget or lose my PIN?
You can manage your PIN in the Mobile Pay app. For further details, refer to the “Do I need to set a PIN on my card?" help centre article.
Can I withdraw cash using my Fujitsu prepaid Mastercard?
Your Fujitsu prepaid Mastercard can only be used for purchases, both in store and online. It cannot be used to withdraw cash either at an ATM or POS. It also cannot be used for any other ATM transactions.
Can I use my Fujitsu prepaid Mastercard at an ATM?
No. It cannot be used for any ATM transactions. Your Fujitsu prepaid Mastercard can only be used for POS purchases or online.
Can I request a physical card?
You must have a smart phone device that is capable of downloading the Vault Payment App in order to redeem the Reward. A physical alternative will not be offered if you do not have a smart phone device or a device that is incapable of accessing the Vault Payments App.
What if I have a question that does not appear on the FAQs list?
Please email [email protected] to get in touch with one of our friendly customer service representatives.